Shipping Policy

 Processing Time

Orders are processed within 2-3 business days (excluding weekends and holidays).

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Shipping Rates & Methods

We offer flat‑rate shipping of $15 within Canada. 

Shipping is free within Canada if your order is $125 or more.

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Delivery Timeframes

Standard delivery typically takes 3–7 business days after dispatch.

Delivery times may vary during holidays, peak seasons, or due to weather delays.

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Where We Ship

We currently ship within Canada only.

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Tracking

A tracking number will be emailed or messaged to you once your order ships.

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Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at mahala.kiss@hotmail.com or by text message at 780-871-3143. We will assist with a replacement or claim. 

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Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may require additional shipping fees.